The computer I received is broken, what should I do?

The computer I received is broken, what should I do?

Sorry to hear that! Let us help you!

Follow These Steps:
1. Go to this form
2. Subject select "IT Help"
3. Specify if your computer is within warranty (3 months)
4. Enter your "Computer Barcode" located on a green barcode label on your computer. Looks something like "C4PNJ1234." We only provide IT support for Computers 4 People donated devices!
5. Enter your contact information
6. Be specific in describing the issue with your computer
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